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Professional Behaviour

Video Module 7: Workplace Skills for Retail

Professional Behaviour means acting in a respectful, responsible, and positive manner while dealing with customers, colleagues, and store operations. It reflects your attitude, communication, appearance, and work ethics.

Key Elements of Professional Behaviour

1. Positive Attitude

  • Stay polite, friendly, calm, and helpful
  • Handle situations with patience

2. Good Communication

  • Speak clearly and respectfully
  • Listen actively to customer needs

3. Proper Grooming & Appearance

  • Clean uniform, neat hair, good hygiene
  • Represents the store’s brand image

4. Punctuality & Responsibility

  • Come on time
  • Complete tasks accurately

5. Respectful Behaviour

  • Treat customers and colleagues with respect
  • Avoid arguments and negative body language

6. Integrity & Honesty

  • Follow store rules
  • Never engage in unethical practices

7. Teamwork

  • Support other staff
  • Maintain a cooperative attitude
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Course Content
Module 1: Introduction to Retail
Module 2: Retail Store Operations
Retail Store Operations (Video Lecture)
03m 37s
Daily Store Operations
Merchandise Handling
Module 2: Retail Store Operations (25 Questions)
25 Marks
Module 3: Customer Service Excellence
Customer Service Excellence (Video Lecture)
03m 49s
Introduction to Customer Service
Customer Interaction Skills
Module 3: Customer Service Excellence (25 Questions)
25 Marks
Module 4: Product Knowledge & Selling Skills
Product Knowledge & Selling Skills (Video Lecture)
02m 04s
Understanding Products
Selling Skills
Module 4: Product Knowledge & Selling Skills (25 Questions)
25 Marks
Module 5: Billing, POS & Inventory Basic
Billing, POS & Inventory Basics (Video Lecture)
03m 47s
Billing & POS Operations
Inventory & Loss Prevention
Module 5: Billing, POS & Inventory Basic (25 Questions)
25 Marks
Module 6: Visual Merchandising
Visual Merchandising (Video Lecture)
01m 58s
Basics of Visual Merchandising
Module 6: Visual Merchandising (25 Questions)
25 Marks
Module 7: Workplace Skills for Retail
Workplace Skills for Retail (Video Lecture)
02m 09s
Professional Behaviour
Health, Safety & Store Cleanliness
Module 7: Workplace Skills for Retail (25 Questions)
25 Marks
Module 8: Introduction to E-Commerce & Digital Retail
Introduction to E-Commerce & Digital Retail (Video Lecture)
01m 12s
Digital Retail Overview
Module 8: Introduction to E-Commerce & Digital Retail (25 Questions)
25 Marks

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